Support

This article addresses a common issue users encounter when transferring crypto funds from their Solflare wallet to a centralized exchange (CEX): a delay or missing deposit on the CEX platform.

CEXes, like any other online platform, can experience technical difficulties such as high traffic or network congestion. These factors can sometimes lead to:

- Delays in processing withdrawals to external wallets like Solflare.
- Slow crediting of deposited funds to your personal CEX account.

- CEXes, like any other online platform, can experience technical difficulties such as high traffic or network congestion. These factors can sometimes lead to:
  - Delays in processing withdrawals to external wallets like Solflare.
  - Slow crediting of deposited funds to your personal CEX account.

- In most cases, a little patience might be all that's needed. Give the CEX some extra time to process your transfer.

- Check your Solflare transaction history to ensure the transfer is confirmed on the Solana blockchain. A confirmed transaction indicates successful sending of your funds from Solflare.

- If a significant delay persists after a reasonable timeframe (refer to the CEX's processing guidelines), open a support ticket with the CEX you transferred your funds to.
- When contacting support, include your transaction ID as proof of the transfer. This unique identifier helps the CEX locate and expedite your deposit.

1. Allow Extra Time:
 - In most cases, a little patience might be all that's needed. Give the CEX some extra time to process your transfer.
2. Verify Transaction Confirmation:
 - Check your Solflare transaction history to ensure the transfer is confirmed on the Solana blockchain. A confirmed transaction indicates successful sending of your funds from Solflare.
3. Contact CEX Support (if needed):
 - If a significant delay persists after a reasonable timeframe (refer to the CEX's processing guidelines), open a support ticket with the CEX you transferred your funds to.
 - When contacting support, include your transaction ID as proof of the transfer. This unique identifier helps the CEX locate and expedite your deposit.

- Double-check that you didn't accidentally use the Devnet or Testnet network when transferring from Solflare. Assets sent on these test networks have no real value and won't be reflected in your CEX balance.

- Not all CEXes support every Solana (SPL) token. Refer to the CEX's list of supported tokens before transferring. If you're unsure, transferring SOL is generally the safest option to avoid potential loss.
- Sending an unsupported SPL token to an SOL address on a CEX will result in lost funds. Solflare support cannot recover assets sent to incorrect addresses on external platforms.

- In cases of lost assets due to unsupported tokens being sent, you'll need to contact the destination CEX or wallet provider's customer support for assistance. Solflare can't assist with recovering funds sent to incorrect addresses outside of the Solflare platform.

- Network Selection:
 - Double-check that you didn't accidentally use the Devnet or Testnet network when transferring from Solflare. Assets sent on these test networks have no real value and won't be reflected in your CEX balance.
- Supported Tokens:
 - Not all CEXes support every Solana (SPL) token. Refer to the CEX's list of supported tokens before transferring. If you're unsure, transferring SOL is generally the safest option to avoid potential loss.
 - Sending an unsupported SPL token to an SOL address on a CEX will result in lost funds. Solflare support cannot recover assets sent to incorrect addresses on external platforms.
- Lost Assets:
 - In cases of lost assets due to unsupported tokens being sent, you'll need to contact the destination CEX or wallet provider's customer support for assistance. Solflare can't assist with recovering funds sent to incorrect addresses outside of the Solflare platform.

By following these steps and considering the potential causes of delays, you can effectively troubleshoot missing or slow deposits on CEXes after transferring from your Solflare wallet.